Return Policy
We want you to be satisfied with your purchase, and we understand that sometimes a return may be necessary. Please review our updated return policy below:
Eligibility for Return
- You must start your return request within 14 days of receiving your order.
- Only new, unused, and unopened items are eligible for return.
- Items that have been used, tested, or modified in any way cannot be returned.
Condition Requirements
Returned items must:
- Be in new and unused condition
- Include all original packaging, accessories, and product inserts
Return Timeline
- Once your return is approved, you must ship the product promptly.
- The returned item must arrive at our facility within 30 days of the delivery date.
Refund Details
- A 20% restocking fee will be deducted from your refund.
- Shipping charges (both outbound and return) are non-refundable and will be deducted from the refund amount.
- Once your return is received and inspected, we will issue a refund based on the condition of the item.
Return Process
- To initiate a return, please contact our support team and follow the instructions provided.
- If you have questions or need assistance, please contact our support team before shipping your item.
Shipping Policy
Delivery Estimates
- U.S. orders: estimated delivery in 2–5 business days
- International orders: estimated delivery in 5–14 business days
Order Processing
- Orders are processed Monday through Friday, 9:00 AM – 4:00 PM (EST)
- Orders placed after 4:00 PM EST, on weekends, or on holidays will be processed the next business day
- Orders are delivered Monday through Friday only
Shipping Times
- In-stock items: ship within 24–48 hours
- Large quantity orders: may require an additional 1–3 business days
- Made-to-order items: ship in 5–7 business days
- Custom items: ship in 5–15 business days
- Items may be bulk packed for large orders
Shipping Methods
- Default carrier: FedEx Ground (unless otherwise requested)
- Expedited shipping: FedEx 2-Day and FedEx Express Saver available upon request. Orders placed after 3:00 PM EST are not guaranteed to ship the same day — please call to confirm availability of same-day shipment.
- Freight shipping: some items require freight delivery; these costs are billed separately after shipment
Shipping Liability
ECOLOXTECH is not responsible for delays caused by FedEx due to weather, mechanical issues or equipment failure.
ECOLOXTECH is not responsible for delays due to incomplete or incorrect shipping addresses provided by the customer.
Damaged Shipments
- All packages are insured when they leave our facility
- If a package arrives damaged, do not accept it without noting the damage with the carrier
- ECOLOXTECH is not responsible for items damaged in transit
International Shipping
- We ship internationally via UPS Standard or FedEx Ground Intl. (Canada) or UPS Intl Saver or FedEx Express Intl. (all other countries)
- Customs, duties, taxes, and fees are the customer’s responsibility
- We reserve the right to adjust shipping charges if actual rates exceed the original quote due to package size or destination