Shipping & Returns


Returns

You may request to return most new, unopened items within 14 days of delivery for a 20% restocking fee on the product. Used items cannot be returned. All shipping charges will be deducted from the funds returned.

  • Start the return process within 14 days of receiving your item.
  • Product must be in new or unused condition, with all original product inserts and accessories.
  • Ship the product as soon as possible so it arrives at our facility within 30 days of receipt of the item.
  • We inspect all returned items and will refund you based on the condition of the item.


If you need to return an item, please visit our Returns Center.


Shipping

  • Estimated delivery time 2-5 business days within the United States and 5-14 business days outside of the United States.
  • All order processing occurs on business days only, which are Monday through Friday, from 9am to 4 pm EST. Orders placed on Saturdays, Sundays, holidays, or after 4 pm EST are processed the next business day. All packages are delivered Monday through Friday.
  • Stock items ship out within 24-48 hours, unless otherwise noted.
  • Large quantity purchases may add 1-3 business days to shipping. Item(s) may also be bulk packed.
  • Items which are made to order ship out in 5-7 business days.
  • Custom items can take between 5-15 business days to ship.
  • Fedex is the package service used by ECOLOXTECH. Unless otherwise requested, all orders are shipped via Fedex Ground service.
  • Some items do require freight shipping. Freight shipping costs are charged after the item ships. Unless otherwise requested, all freight items ship via ground service.
  • Expedited methods of shipping are also available, such as Fedex 2-Day and Fedex Express Saver. There is no guarantee that order received after 3 PM EST will ship the same day. We suggest you call to verify same day shipments.
  • The ECOLOXTECH store is not held responsible for any delays Fedex may incur due to circumstances beyond their control. This would include but not limited to: weather conditions, mechanical delays, equipment failures.
  • The ECOLOXTECH store is not held responsible for any delays Fedex may incur due to incomplete address information, or wrong address information provided by the customer.
  • All packages are insured when they leave ECOLOXTECH. If a package is damaged in shipment , you should not accept the package without appropriate documentation of damage. The ECOLOXTECH store is not responsible for merchandise damaged in shipping.

International Shipping

  • Packages ship Fedex Ground Intl. or Fedex Express Intl. to Canada and by Fedex Express Intl. to all other locations worldwide.
  • The customer is responsible for all customs charges, taxes and fees, and duties due upon entering the destination country.
  • We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the destination or DIM weight of the package.

    Track you shipment on our Tracking Page